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Testing Accommodation Advocate - Hybrid

  • Full Time, onsite
  • Agensi Pekerjaan Language Talent Solutions Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 3,300 - RM 3,300 / month

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Designation: Testing Accommodation Advocate
Location: WFH, office in Bukit Damansara
Working hours: 8PM/9PM - 5AM/6AM
Working days: Monday to Friday
Salary: RM3,300 (total package)
Term: 6 months contract (renewable based on performance)

Requirements:
- A minimum of 2 years work experience in a contact center environment
- Fundamental understanding of ADA (Americans with Disabilities Act)
- Ability to manage sensitive candidate concerns in an empathetic and professional manner.
- An excellent performance record that demonstrates accountability and reliability.
- Excellent verbal, written and interpersonal skills

Responsibilities:
- Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
- End to end ownership of the candidate experience. Follow the candidate from registration process through the completion of their testing and post-test related concerns.
- Research/respond to escalations, complaints and referrals from candidates representing Executive team
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals
- Ensure that all candidate escalations and complaints are managed to excellent professional standards

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM3,300.00 per month

Benefits:

  • Professional development
  • Work from home

Schedule:

  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Retention bonus

Application Question(s):

  • Do you have experience supporting overseas market in customer service industry?
  • Do you need to serve notice period?
  • Kindly reply to all questions. Failure to do so will result in immediate rejection.

Experience:

  • Customer service: 2 years (Required)