Testing Accommodation Advocate - Hybrid
Designation: Testing Accommodation Advocate
Location: WFH, office in Bukit Damansara
Working hours: 8PM/9PM - 5AM/6AM
Working days: Monday to Friday
Salary: RM3,300 (total package)
Term: 6 months contract (renewable based on performance)
Requirements:
- A minimum of 2 years work experience in a contact center environment
- Fundamental understanding of ADA (Americans with Disabilities Act)
- Ability to manage sensitive candidate concerns in an empathetic and professional manner.
- An excellent performance record that demonstrates accountability and reliability.
- Excellent verbal, written and interpersonal skills
Responsibilities:
- Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
- End to end ownership of the candidate experience. Follow the candidate from registration process through the completion of their testing and post-test related concerns.
- Research/respond to escalations, complaints and referrals from candidates representing Executive team
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals
- Ensure that all candidate escalations and complaints are managed to excellent professional standards
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM3,300.00 per month
Benefits:
- Professional development
- Work from home
Schedule:
- Night shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Retention bonus
Application Question(s):
- Do you have experience supporting overseas market in customer service industry?
- Do you need to serve notice period?
- Kindly reply to all questions. Failure to do so will result in immediate rejection.
Experience:
- Customer service: 2 years (Required)