Customer Service Representative | Native & Non Native Japanese | Fresh Graduates

• Operation hour: 9am - 11pm (Rotational shift) | 5 days work & 2 days' off per week

Overview:

• Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.

Qualifications:

• Diploma & Bachelor holders
• Min 1 years' experience in customer service
• Fresh graduates/no experience welcomed to apply
• Excellent in speaking, writing and reading Japanese language (Native / Business level).
• Foreign candidates must have valid passport min 14 months and above
• Non-native Japanese must have Japanese Language Certificate (Level N1 or N2)
• Independent & customer friendly.
• Able to demonstrate conflict resolution, negotiation and de-escalation skills.
• Flexible with working schedule.

Responsibilities:

• Provide e-commerce customer support via phone, email and online chat.
• Answer customer comments, enquiries, and complaints in a professional manner.
• Maintain good relationship & positive engagement with customers.

国：マレーシア
概要
顧客の求める品質とスケジュールに応え、業界トップレベルのカスタマーサービス
を実現する責任を担っています。

資格

• 日本語の話す、書く、読む能力が優れていること（ネイティブ/ビジネスレベ
• ル）。
• 自立的しており、カスタマーフレンドリーであること。

• コンフリクト解決、交渉、トラブルを収束するスキルを示すことができるこ

と。

• 勤務スケジュールに柔軟性があること。業務内容

• 電話、メール、オンラインチャットを通じて E コマースのカスタマーサポー
• トを提供。
• 顧客のコメント、問い合わせ、苦情に対してプロフェッショナルな方法で応

答。

• 顧客との良好な関係を維持し、ポジティブなエンゲージメントを図る。

Job Types: Full-time, Fresh graduate

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• Do you have Japanese Language Certificate Level N1 or N2 (Non-native Japanese)?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Japanese (Required)