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Executive, Business Operations

Salary undisclosed

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Location: Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 173566
Description:

Job Summary

Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.

General Responsibilities

  • Ensure that quality objectives and KPIs of the department are achieved.
  • Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
  • Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
  • Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
  • Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
  • Build and maintain good business relationship with internal teams and assigned client teams.
  • Act as a point of contact for assigned clients for matters related to daily operations.
  • Act as client facing for AMO and Excel Visions and ensure daily operations and client’s expectation are fulfilled effectively.
  • Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
  • Undertake additional responsibilities and duties as assigned by superior from time to time.

Functional Skills and Knowledge

  • Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate basic customer management skills
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate advanced research and analytical skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

Education

  • Minimum 2 years experience in an operational/client management role
  • Degree in Business/Marketing or related fields