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L2 Systems Resident Engineer

RM 3,500 - RM 6,000 / month

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Scope of work for L2 Systems Resident Engineer

  • Handling service requests, incidents and change tickets through the CGC ticketing system.
  • Oversee IT equipment warranties, maintenance and support by third parties.
  • Perform system health check including system usage, system capacity, security related and reporting on a daily basis.
  • Knowledge in Windows and Linux operating system, administering Microsoft 365 and Microsoft supported application.
  • Knowledge in administering HPE SimpliVity with VMware and Nutanix AOS virtualization.
  • Knowledge in administering and deploying servers and services in AWS cloud computing.
  • To be a team member of the System Engineers team when there is a new project implementation or any related BAU to system infrastructure.
  • Deep technical support & analytical for task and troubleshooting.
  • Involvement in the Disaster Recovery simulation and preparation.
  • Single point of contact for fault management.
  • Collaboration with the System Engineer team on new projects and business-as-usual (BAU) server tasks.
  • Collaboration with principal vendors and external vendors to leverage their expertise to rectify complex problems.

Job Type: Full-time

Pay: RM3,500.00 - RM6,000.00 per month

Schedule:

  • Day shift