L2 Systems Resident Engineer
RM 3,500 - RM 6,000 / month
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Scope of work for L2 Systems Resident Engineer
- Handling service requests, incidents and change tickets through the CGC ticketing system.
- Oversee IT equipment warranties, maintenance and support by third parties.
- Perform system health check including system usage, system capacity, security related and reporting on a daily basis.
- Knowledge in Windows and Linux operating system, administering Microsoft 365 and Microsoft supported application.
- Knowledge in administering HPE SimpliVity with VMware and Nutanix AOS virtualization.
- Knowledge in administering and deploying servers and services in AWS cloud computing.
- To be a team member of the System Engineers team when there is a new project implementation or any related BAU to system infrastructure.
- Deep technical support & analytical for task and troubleshooting.
- Involvement in the Disaster Recovery simulation and preparation.
- Single point of contact for fault management.
- Collaboration with the System Engineer team on new projects and business-as-usual (BAU) server tasks.
- Collaboration with principal vendors and external vendors to leverage their expertise to rectify complex problems.
Job Type: Full-time
Pay: RM3,500.00 - RM6,000.00 per month
Schedule:
- Day shift
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