Data Center Operator

JOB DESCRIPTION

• Run daily, weekly, monthly and yearly batch jobs timely as scheduled based on approved checklists
• Check success and accuracy of reports generated after each batch job
• Ensure backup of application, system and data is completed accurately and timely
• Monitor the availability and uptime of each of the SST deployed
• Escalate to the First Line Maintenance (FLM) and/or Second Line Maintenance (SLM) vendors on any incidents of unavailability of SST service
• Monitor and follow-up, until resolved on all incidents
• Report to relevant internal stakeholders on all incidents based on the incident reporting matrix
• Facilitate SST security activities e.g., enable/disable USB ports as per approved process
• Prepare ad-hoc, daily, weekly and monthly reports on transactions and incidents
• Alert relevant internal stakeholders on any fraudulent activities noted
• Immediately report any suspected or noted security incidents to relevant internal stakeholders
• Possesses basic understanding of the card payment and ATM industry based on personal experience, available sources and/or online channels; keeps oneself updated on basic information and development of the card payment and ATM industry
• Handle routine operational procedures based on established SOPs (e.g., query handling etc)
• Handle routine processes and requests, (e.g., liaising with SST commissioning team, vendors, CIT, site owners, participants etc), independently based on applicable process guidelines
• Collate necessary information to identify potential improvement opportunities (e.g., site issue, service provider issue)
• Handle routine operational procedures based on established SOPs (e.g., cash replenishment, ATM commissioning etc)
• Establish new and maintain existing vendors & suppliers’ relationships
• Ensure communications e.g., all emails or customer calls are acknowledged and responded within 8 hours

JOB REQUIREMENT

• Minimum Diploma in Computer Science, Information Technology or in a other field
• Fresh Grade in Computer Science, Information Technology or in other field.
• Strong computer literacy skills in Microsoft Word, Excel & PowerPoint
• Strong ability to establish, develop and maintain relationships with stakeholders
• Ability to work independently with minimal supervision
• Willing to work in shift

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM5,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• ATM OPERATION: 1 year (Preferred)