
Technical Operations Support Engineer (L2 & Above Support)
Job Responsibilities
· Improve customer service experience, create engaged customers and facilitate organic growth.
· Analyze and provide technical application backup and support.
· Performs ongoing activities to maintain and enhance overall system performance.
· Responsible for setting customer expectation and escalate issues to a higher level or inter departments in order to resolve the raised issues.
· Resolve help desk issues including troubleshooting hardware and software issues.
· Resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.
Job Requirements
· Diploma/Degree in Computer Science or equivalent.
· At least 5 years’ experience in related field (IT Support/Application Support).
· Resourceful and able to work effectively in a team.
· Able to withstand stress in order to meet timelines when necessary.
· Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.
· Experience with log analysis & root cause analysis
· Understand database systems
· Knowledge in securities and trading or financial preferred.
Job Type: Full-time
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person