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Technical Operations Support Engineer (L2 & Above Support)

RM 4,000 - RM 6,000 / month

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Job Responsibilities

· Improve customer service experience, create engaged customers and facilitate organic growth.

· Analyze and provide technical application backup and support.

· Performs ongoing activities to maintain and enhance overall system performance.

· Responsible for setting customer expectation and escalate issues to a higher level or inter departments in order to resolve the raised issues.

· Resolve help desk issues including troubleshooting hardware and software issues.

· Resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.

Job Requirements

· Diploma/Degree in Computer Science or equivalent.

· At least 5 years’ experience in related field (IT Support/Application Support).

· Resourceful and able to work effectively in a team.

· Able to withstand stress in order to meet timelines when necessary.

· Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.

· Experience with log analysis & root cause analysis

· Understand database systems

· Knowledge in securities and trading or financial preferred.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Work Location: In person