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[No Night Shift] Non Voice-Mandarin Client Support Specialist (Travel Industry) 中文客服专员

Salary undisclosed

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Requirements:

- Fresh graduates are welcomed (SPM holder and above)

- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.

- Average English communication skills would be an advantage.

- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).

- Interest in customer service and serving Taiwan Market.

- Ability to proactively and independently work towards meeting targets and goals.

Job Description:

- Respond to customer inquiries via Live Chat, and Email. Providing timely and accurate information.

- Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.

- Handle customer inquiries via live chat/email about online travel agency/related products

- Inquiries include refunds, cancellations, delay requests, complaints

- Process reservations or support work relating to travelling/related products

- Manages feedback/complaints and liaise with back-end support to resolve members’ issues

- Advise on latest promotions

职位类型:全职, 应届生, 终身制

薪资: RM3,000.00至RM3,500.00(每月 )

通勤/搬迁能力:

  • Kuala Lumpur: 稳定通勤,或在开始工作前计划搬家 (首选)

教育背景:

  • Associate (首选)

工作语言:

  • 中文 (首选)
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