[No Night Shift] Non Voice-Mandarin Client Support Specialist (Travel Industry) 中文客服专员
Requirements:
- Fresh graduates are welcomed (SPM holder and above)
- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.
- Average English communication skills would be an advantage.
- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).
- Interest in customer service and serving Taiwan Market.
- Ability to proactively and independently work towards meeting targets and goals.
Job Description:
- Respond to customer inquiries via Live Chat, and Email. Providing timely and accurate information.
- Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
- Handle customer inquiries via live chat/email about online travel agency/related products
- Inquiries include refunds, cancellations, delay requests, complaints
- Process reservations or support work relating to travelling/related products
- Manages feedback/complaints and liaise with back-end support to resolve members’ issues
- Advise on latest promotions
职位类型:全职, 应届生, 终身制
薪资: RM3,000.00至RM3,500.00(每月 )
通勤/搬迁能力:
- Kuala Lumpur: 稳定通勤,或在开始工作前计划搬家 (首选)
教育背景:
- Associate (首选)
工作语言:
- 中文 (首选)