[Permanent Night Shift] Customer Service Experience Specialist (Airline Industry) - 中文客服

Job Description:

• Working shift: 8:30pm-8:30am (8 working hours+1.5 hour break）
• Handle customer inquiries and provide solutions via call, email, and live chat channels for the North America market.
• Manage and resolve issues, including flight bookings, ticketing inquiries, and other travel-related concerns.
• Process reservations or support work relating to airline programme/related products
• Accurately document interactions and ensure compliance with airline policies and standards.
• Collaborate with team members to maintain service quality and exceed customer satisfaction targets.
• Advise on latest promotions
• Be a first point of contact to handle and resolve customer complaints.
• Proactively and independently work to meet targets and goals

Requirement:

• Preferable at least 1 year of working experience in the customer service field and experience night shift are required for this position.
• Candidate must possess at least a SPM holder
• Flawless verbal communication skills in Mandarin language is essential. Average in English is acceptable.
• Patience, empathy, and a unique ability to manage stress.
• Skilled and eloquent in writing.
• Strong communication and interpersonal skills.

Job Type: Full-time

Pay: RM3,300.00 - RM4,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Night shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Mandarin (Required)

Expected Start Date: 11/02/2025