Customer service executive - TRX Kuala Lumpur

LOCATION:

• Menara IQ, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

JOB SCOPE:

• Attending to inbound calls/emails
• Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
• Assist and resolve customers' inquiries with their banking products sales/services in a timely and effective manner.
• Manage customer complaints and feedbacks accordingly.
• Will be managing customers from Singapore/Australia/Bermuda, hence should have proper English communication skills.

REQUIREMENTS

• Proficient in speaking in English
• Proficient in speaking in Mandarin and/or Cantonese will be an added advantage.
• Fresh graduates with Diploma and Degree are encouraged to apply as training will be provided for 1 month
• Able to work on a rotational shift, weekend and public holidays if assigned to work on that day – Shift will be fix for every 3 months with 24hours rotation with 11 gazetted PH
• 5 working days per week with 2 consecutive rest day off – Rest day can be on weekend or weekdays
• Comfortable to speak and assists both, local and international customers coming from

ALLOWANCES:

• Fix Contact Centre Allowance - RM200 (after completed Contact Centre training)
• Mandarin Language Allowance - RM300
• Mandarin & Cantonese Language Allowance - RM500
• Night Shift Allowance -
• Shift Start between 3:00PM to 6:00PM : RM300/month
• Shift start between 6:00PM to 5:00AM : RM450/month

WORKING MODE

• 5 working days & 2 consecutive days off(weekends/weekdays)
• 9 hours working (8 hours working + 1 hour break) -
• Shift will be rotated every 3 months

Job Type: Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• What is your expected salary?