Infrastructure Service Operations - Senior Analyst

POSITION: Infrastructure Service Operations - Senior Analyst

JOB PURPOSE:-

• Execute implementation of performance monitoring related initiatives and projects for IT systems and services to meet the needs of the business applications. These initiatives cover services deployed for Malaysia and regional sites.
• Assist in research and development of monitoring solutions & tools to identify technologies related to performance management that would bring value to the bank.

KEY ACCOUNTABILITIES & OUTCOMES:-

Accountability:

• Performance monitoring.
• Project Management
• Keeping abreast of industry changes in terms of innovation and best practices
• Governance/ Compliance.

Supporting Activities:

• Execute implementation of performance related initiatives and measures of the IT services to ensure IT services are available as required that meets the needs of the business
• Liaison with service owners on embracing adoption of new and emerging performance monitoring technologies and products, services, methods and techniques
• Execute entire process of monitoring configuration
• Execute monitoring, analysis and continuous fine tuning of performance metrics upon request from service owner
• Execute support and maintenance of performance monitoring to cater changes in monitoring configuration
• Execute monitoring solutions with Product line and application stakeholder
• Assist in managing capacity of performance monitoring platform to ensure the availability and expansion
• Perform pre-requisition checks prior the configuration and approval.
• Perform new patches and upgrade to improve, optimized and provide new features
• Maintain the health of the environment by keeping the environment with current upgrades and patches and troubleshoot issues associated with performance monitoring tools
• Provide monitoring solution for non-supported platform or out of scope environment
• Provide reports to Operational and Technical department on the service availability and performance upon request
• Participate in troubleshooting and analysis processes during the production issues.

Outcome/ deliverables:

• All configuration items are monitored
• Monitoring system is bug free, new features, optimum performances.
• Provide comprehensive and innovate monitoring solution
• Provides statistic to the engineers and system owners on their system performance and uptime.
• Execute performance related projects to deliver the desired results on schedule.
• Enhancement of current tools and introduce new tools for monitoring.
• Comply to bank’s policy and processes.

Challenges:

• Assist in the execution of performance monitoring
• Liaison with the service owners to proactively manage the performance of the IT services, 24X7
• Require skill in writing scripts (shell, bash, perl, etc.) to execute monitoring tasks that are out of the scope and to expand the capabilities of the monitoring systems.
• Assist in identification of new and emerging performance monitoring technologies and products, services, methods and techniques and the assessment of their relevance and potential value.

EDUCATION: -

• Degree in Information Technology or Computer Science.

EXPERIENCE: -

• 6 – 10 years. Minimum 6 - 8 years experiences in Windows/LINUX/Database server in Virtualized environment and familiarity with Network equipment such as Router, Switch, Load Balancer & Appliance.
• Programming skills (Perl, Python, BASH, SHELL)
• Configuration Management tools, i.e Ansible, Chef.
• Understanding and experience in Network such as DNS, DHCP, SNMP, IPTABLES, FIREWALL and TCPIP.

CERTIFICATIONS / REGULATORY CERTIFICATIONS: -

• ITIL.

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED: -

• Technical skills on infrastructure, systems and applications.
• Strong analytical, logical thinking and problem solving skills.
• Possess experience and knowledge in Application Performance Management (APM). Communication skills with stakeholders from technical and business background.
• Self-starter with the initiative to learn and excel.

Job Type: Full-time

Pay: RM9,000.00 - RM10,000.00 per month

Experience:

• ITIL CERTIFIED: 2 years (Required)
• Windows/LINUX/Database server: 5 years (Required)
• Router, Switch, Load Balancer & Appliance: 3 years (Required)
• Perl, Python, BASH, SHELL: 3 years (Required)
• Configuration Management tools, i.e Ansible, Chef.: 2 years (Required)
• DNS, DHCP, SNMP, IPTABLES, FIREWALL and TCPIP.: 2 years (Required)