System Analyst - ITIL V3 Foundation Certification

Position - Systems Analyst

Competencies and Skills

• Bachelor’s Degree in Computer Science, Information Technology or related discipline
• Professional Qualification and/or Regulatory, Licensing requirements
• ITIL V3 Foundation Certification (Added Advantage)
• Minimum 5 – 8 years of experience with 5 years of team leading role for IT production support operations in commercial, service-based or vendor organisation or established banks/ financial institutions
• Experience in managing support for mission critical enterprise applications, on O/S and RDMS related support
• Proven ability in evaluating impact and severity of incidents by defining or understanding the problem statement
• Experience working in a collaborative multi-disciplinary and international environment.

Job Specification

Technical/ Functional skills

• Understanding of common industry standard business practices supported by Microsoft Dynamics
• Good understanding / Hands of Microsoft Dynamics or another business management software (Preferably Microsoft Dynamics)
• Dynamics 365 Customer Engagement- Customization & Configuration, Plug-ins, Workflows, JavaScript.
• Knowledge and good understanding of software in a Software as a Service (SaaS) environment, MSSQL, HTML, Microsoft ASP, Microsoft .Net, and Platform as a Service(PaaS).
• • 3-5 years of experience with Distributed Technologies – Microsoft Dynamics CRM, MSSQL Server
• Strong working experience in Microsoft Dynamics CRM application production support
• Strong understanding of Microsoft Dynamics CRM application architecture and Excellent troubleshooting skills in Control-m batch issues, SSIS packages
• Hands-On experience in writing / debugging scripts, code, and database queries
• Good experience in Middleware MQ / BMC / Control-M/ Remedy incident Management tools
• Knowledge of the Dataverse and Experience in PowerPlatform components
• Microsoft Azure certification is a plus
• Business and Technology Trends on Microsoft Dynamics CRM and Consumer Banking
• Incident, Problem and Change Management Practices
• ITIL Framework
• Software Development Life Cycle (SDLC) Framework and Practices
• IT Monitoring Tools and Automation Processes
• Banking Functions and Operating Environment
• Local and International Regulatory Requirements and Guidelines

Job Type: Full-time

Pay: RM8,000.00 - RM9,000.00 per month

Experience:

• System Analyst: 2 years (Required)
• PowerPlatform components: 2 years (Preferred)
• Microsoft Azure certification: 2 years (Preferred)
• ITIL Framework: 2 years (Preferred)
• – Microsoft Dynamics CRM, MSSQL Server: 2 years (Required)
• Dynamics 365 Customer Engagement- Customization: 2 years (Required)
• Software as a Service (SaaS) environment: 2 years (Required)
• MSSQL, HTML, Microsoft ASP, Microsoft .Net: 2 years (Required)
• Platform as a Service(PaaS).: 2 years (Preferred)
• Middleware MQ / BMC / Control-M/ Remedy: 2 years (Required)