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Customer Service Executive

RM 3,000 - RM 4,500 / month

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  • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
  • Resolve customer issues, concerns, or complaints, ensuring they are addressed effectively and efficiently.
  • Provide information about products, services, pricing, and company policies.
  • Process customer orders, returns, and exchanges in a thorough and accurate manner.
  • Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
  • Escalate complex or unresolved issues to senior staff or relevant departments as necessary.
  • Collaborate with other teams (sales, technical support, etc.) to address customer needs.
  • Follow up with customers to ensure issues are fully resolved and customer satisfaction is achieved.
  • Assist in improving customer service processes and identifying areas for improvement.
  • Ensure that all customer communications reflect the company’s brand and values.
  • Handle customer feedback constructively and work towards customer retention and loyalty.