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Senior Tech Support

Salary undisclosed

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Position Responsibilities

  • Provide first-level & second-level support to resolve customer or internal technical issues via ticketing systems.
  • Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
  • Assist in identifying and escalating unresolved issues to higher-level support teams.
  • Monitor system performance and report anomalies.
  • Perform routine system checks and data analysis to ensure smooth operation.
  • Document technical issues and solutions for future reference.
  • Collaborate with development teams to provide insights on user-reported issues.
  • Handle most ticket issues related to Cup Count/ZUS points/Address and cannot find issue/change phone number/ payment related issue and etc.
  • Handle grant access (ZUS App, Zurista app) to the HQ and Internal staff which approve of Tech manager.

Qualification and Experience

  • Diploma or Bachelor's degree in Computer Science, Information Technology, or related fields.
  • 2-3 years of experience in a similar role with relevant knowledge are welcome to apply.
  • Basic understanding of database systems and ability to execute SQL queries (e.g., SELECT, UPDATE).
  • Fundamental knowledge of PHP for debugging and minor code fixes.
  • Understanding of web applications and APIs is a bonus.

a Necessity, not a Luxury