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Position ResponsibilitiesProvide first-level & second-level support to resolve customer or internal technical issues via ticketing systems.
Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
Assist in identifying and escalating unresolved issues to higher-level support teams.
Monitor system performance and report anomalies.
Perform routine system checks and data analysis to ensure smooth operation.
Document technical issues and solutions for future reference.
Collaborate with development teams to provide insights on user-reported issues.
Handle most ticket issues related to Cup Count/ZUS points/Address and cannot find issue/change phone number/payment related issues.
Handle grant access (ZUS App, Zurista app) to the HQ and Internal staff which approve of Tech manager.Qualification And ExperienceDiploma or Bachelor's degree in Computer Science, Information Technology, or related fields.
2-3 years of experience in a similar role with relevant knowledge are welcome to apply.
Basic understanding of database systems and ability to execute SQL queries (e.g., SELECT, UPDATE).
Fundamental knowledge of PHP for debugging and minor code fixes.
Understanding of web applications and APIs is a bonus.#J-18808-Ljbffr
Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
Assist in identifying and escalating unresolved issues to higher-level support teams.
Monitor system performance and report anomalies.
Perform routine system checks and data analysis to ensure smooth operation.
Document technical issues and solutions for future reference.
Collaborate with development teams to provide insights on user-reported issues.
Handle most ticket issues related to Cup Count/ZUS points/Address and cannot find issue/change phone number/payment related issues.
Handle grant access (ZUS App, Zurista app) to the HQ and Internal staff which approve of Tech manager.Qualification And ExperienceDiploma or Bachelor's degree in Computer Science, Information Technology, or related fields.
2-3 years of experience in a similar role with relevant knowledge are welcome to apply.
Basic understanding of database systems and ability to execute SQL queries (e.g., SELECT, UPDATE).
Fundamental knowledge of PHP for debugging and minor code fixes.
Understanding of web applications and APIs is a bonus.#J-18808-Ljbffr