Associate-CS Phone
- Full Time, onsite
- SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-
- be able to communicate in a clear, Malaysia
Sutherland is seeking a reliable and detail-oriented person to join us as Quality Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Our Quality Analyst get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Our most successful candidates will:
- Bachelor’s degree
- Experience with process documentation
- Be able to work in MS Office
- Have advanced-level knowledge of Excel
- Be able to work in a fast-paced environment
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
All your information will be kept confidential according to EEO guidelines.