Area Manager (Melawati Mall) - Operations (ChaTraMue)

Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs

• Effectively manage P&L within allocated budget to affect and improve a profitable performance for the area
• To ensure all outlets adhere to all company SOP and policies
• Develop an effective network of communication across the area to ensure shared knowledge and understanding of the business activity in their area, and report to the Group Operations Manager
• To lead, train and motivate ground staffs, provide a two-way communication and develop an ownership environment with emphasis in motivation and teamwork.

Part 2 – Secondary roles which supports the primary roles above

• Conduct regular visits to outlets to understand ground issues and to align ground staffs on the initiatives and goals set by the Company is met
• Conduct monthly or regular shop audits to ensure food quality and customer service standards are met and company procedures are complied
• Motivate, encourage and support outlet staffs to help them maximise resources and achieve their targets
• Provide guidance and training to outlet supervisors to manage the outlets and act as a focal point of information between the HQ and the outlet
• Spend time coaching supervisors and outlet staffs, identify talents, to provide them with the relevant training to develop their skillsets
• Monitor competitor activity within the area and liaise with the Group Operations Manager making recommendations and putting action planning to maximise sales and profit opportunities
• Maintain and increase customer service standards and drive team performance
• Oversee maintenance issues
• Aware of market trend, and monitor what the competitors are doing, creating local store marketing to improve sales to meet individual outlet target.

JOB COMPETENCIES / REQUIREMENTS:
Qualification
Diploma in Business Administration, Retail or Hospitality Management.

Experience

• At least 4 years of working experience in retail F&B
• 1 to 2 years’ experience in managerial role in retail F&B
• Experience in opening new stores.

Skills & Knowledge

• Having the knowledge working with various computer programs (Microsoft Office, POS)
• Ability to spot and resolve problems proactively and efficiently
• Communication and leadership skills in managing and motivating teams
• Strong communicator with excellent verbal and written skills
• Strong influencing skills
• Passionate about F&B retail
• Excellent customer service mentality
• Adaptable to change
• High standards of personal presentation
• Valid driving license with own transport

Behavioral Traits – State the type of personality required to fit the job

• Self-motivated and always think positively
• Good executor
• Multi-tasker and able to work under pressure
• Able to respond quickly

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Weekend jobs

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Ampang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience in new Store/Outlet opening?
• What is your current salary?
• What is your expected salary?

Experience:

• Retail F&B: 4 years (Preferred)
• Managerial Role in F&B: 1 year (Preferred)