Front Office Assistant

JOB REQUIREMENTS:

• Minimum SPM OR Diploma in Hospitality or Tourism Management, fresh graduates are also welcome to apply.
• Excellent communications skill for both written and verbal.
• Multiple language skills are preferred.
• Able to work under pressure.
• Self-starter, results oriented and also a team player.
• Pleasant personality with good personal grooming.
• Good problem solving skills.
• Independent and self-motivated with good communication, presentation and interpersonal skills.
• Willing to work on shift and public holiday.

JOB RESPONSIBILITIES:

• Deliver the basic standards and provide exceptional guest service at all times.
• Greet all guests in a service orientated manner.
• Maintain positive guest and colleague interactions with good working relationships.
• Meet and greet all guests and assists with registrations.
• Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
• Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Register Hotel guests in accordance with Front Office policies and procedures.
• Understand rate structure and promotional rates available.
• Be familiar with the Hotel’s products and services and policies.
• Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
• Provide excellent service to internal customers as appropriate.
• Update and efficiently maintain the current room status and to inform the Superiors, should their attention are needed.
• Prepare welcome cards and keys for arrival FIT guests.
• Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests.
• Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
• Ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
• Maintain the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
• Maintain sufficient stock of all supplies, such as printing materials, forms and stationery. To initiate replenishment as and when deem necessary.
• Ensure the strict control of room keys.
• Report “Lost and Found” items.
• Support and embrace the spirit of “Team Work”.
• Be familiar with the Front Office computer system.
• Respond to changes in the Front Office function as dictated by the industry, company and Hotel.
• Carry out any other reasonable duties and responsibilities as assigned.

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave

Schedule:

• Holidays
• Night shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus

Application Question(s):

• If selected, when can you start work ?

Experience:

• Hotel Reception: 1 year (Preferred)

Language:

• Bahasa (Preferred)
• English (Preferred)