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Customer Care Advisor

RM 2,500 - RM 3,500 / month

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JOB DETAILS:

Position: Customer Care Advisor

Company Industry: Oil & Gas

Working Location: The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, Kuala Lumpur

Working hours: 9am to 6pm

Working Duration: 6 month contract with PERSOLKELLY (renewal based on performance

Salary Range : RM2,500 - RM3,500

JOB RESPONSIBILITIES:

We are looking for a number of Customer Care Advisors to join our team, dealing with a diverse variety of inbound and outbound communications with customers, including calls, emails and live chats from across a number of markets

You Will:

  • Be the first line of support for our customers and charge point hosts
  • Identify customer needs and resolve their queries on first contact
  • Champion our exciting products and keep up to date with any developments to our market leading network (full training provided!)
  • Act as an ambassador for our brand
  • A passion for customer experience
  • Ability to manage SLA’s across multiple channels of communication

WHO CAN APPLY?

  • Strong customer service background with a focus on providing exceptional service to our customers
  • Strong verbal and written communication
  • A positive attitude towards working collaboratively
  • Flexibility and resilience
  • Ability to learn quickly and embrace change in a positive manner
  • Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce (Full training provided)
  • Ability to manage multiple admin activity across a variety of channels to provide our customers with resolutions in a timely manner.
  • Competent in managing customer data securely.

HOW TO APPLY?

Interested candidates for the positions are encouraged to send their resumes to Persolkelly at the following email address : [email protected]

#CWSA

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • How soon you can start work?
  • Your reason for leaving current role

Education:

  • Bachelor's (Preferred)

Experience:

  • customer service: 1 year (Preferred)