Customer Care Advisor
JOB DETAILS:
Position: Customer Care Advisor
Company Industry: Oil & Gas
Working Location: The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, Kuala Lumpur
Working hours: 9am to 6pm
Working Duration: 6 month contract with PERSOLKELLY (renewal based on performance
Salary Range : RM2,500 - RM3,500
JOB RESPONSIBILITIES:
We are looking for a number of Customer Care Advisors to join our team, dealing with a diverse variety of inbound and outbound communications with customers, including calls, emails and live chats from across a number of markets
You Will:
- Be the first line of support for our customers and charge point hosts
- Identify customer needs and resolve their queries on first contact
- Champion our exciting products and keep up to date with any developments to our market leading network (full training provided!)
- Act as an ambassador for our brand
- A passion for customer experience
- Ability to manage SLA’s across multiple channels of communication
WHO CAN APPLY?
- Strong customer service background with a focus on providing exceptional service to our customers
- Strong verbal and written communication
- A positive attitude towards working collaboratively
- Flexibility and resilience
- Ability to learn quickly and embrace change in a positive manner
- Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce (Full training provided)
- Ability to manage multiple admin activity across a variety of channels to provide our customers with resolutions in a timely manner.
- Competent in managing customer data securely.
HOW TO APPLY?
Interested candidates for the positions are encouraged to send their resumes to Persolkelly at the following email address : [email protected]
#CWSA
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- How soon you can start work?
- Your reason for leaving current role
Education:
- Bachelor's (Preferred)
Experience:
- customer service: 1 year (Preferred)