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Front Office / Reservation Assistant - Cameron Highlands

  • Full Time, onsite
  • ZENITH HOTEL CAMERON & ZENITH SUITES
  • Cameron Highlands, Malaysia
RM 1,700 - RM 2,100 / month

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Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.

  • Greet and welcome guests as soon as they arrive at the Hotel
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Responding to requests for help and information
  • Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
  • Preparing room bills and ensuring prompt payments
  • Checking guests out, taking payments and returning deposits

Requirements and skills

  • Proven work experience as a Front Office Assistant or similar role
  • Proficiency in Microsoft Office Suite
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude

Job Type: Full-time

Pay: RM1,700.00 - RM2,100.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Cameron Highlands: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Front Office Assistant: 1 year (Preferred)

Language:

  • English (Required)