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Customer Service Executive/Officer

RM 1,500 - RM 3,500 / Per Mon

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Position: Customer Service Executive/Officer

Location: Aiman Motor Sdn Bhd

Responsibilities:

  • CSE will assist and report directly to Service Manager on daily operation matters
  • CSE will assist and report (dotted line reporting) to Proton i/Care department for respect of process and procedures on customer complaint handling
  • CSE shall establish and build professional relationship with customers to portray PROTON's corporate image
  • CSE shall handle, follow up and resolve customer complaints and prepare related reports
  • CSE shall create a supportive environment for customers driven by customer-centric values e.g greeting customers,offering refreshment, offering test drive, controlling of morning customer traffic and others
  • CSE shall assist and monitor frontliners workflow throughout the day, especially if it involves customers
  • CSE responsible to assist in monitoring and analysing Sales Satisfaction Index (SSI); and identify areas of weakness/strengths and implement the countermeasure proposed where necessary
  • CSE shall be involved in all related Customer Satisfaction improvement activities carried out at branch
  • CSE shall provide support and work with other related departments, when necessary
  • To execute and implement any job assigned and instructed by the superior

Requirements:

  • Must be organized and punctual
  • Well-presented and professional
  • A high school qualification or equivalent
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office

Job Type: Full-time

Pay: RM1,500.00 - RM3,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Commission pay