Customer Service Executive/Officer
RM 1,500 - RM 3,500 / Per Mon
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Position: Customer Service Executive/Officer
Location: Aiman Motor Sdn Bhd
Responsibilities:
- CSE will assist and report directly to Service Manager on daily operation matters
- CSE will assist and report (dotted line reporting) to Proton i/Care department for respect of process and procedures on customer complaint handling
- CSE shall establish and build professional relationship with customers to portray PROTON's corporate image
- CSE shall handle, follow up and resolve customer complaints and prepare related reports
- CSE shall create a supportive environment for customers driven by customer-centric values e.g greeting customers,offering refreshment, offering test drive, controlling of morning customer traffic and others
- CSE shall assist and monitor frontliners workflow throughout the day, especially if it involves customers
- CSE responsible to assist in monitoring and analysing Sales Satisfaction Index (SSI); and identify areas of weakness/strengths and implement the countermeasure proposed where necessary
- CSE shall be involved in all related Customer Satisfaction improvement activities carried out at branch
- CSE shall provide support and work with other related departments, when necessary
- To execute and implement any job assigned and instructed by the superior
Requirements:
- Must be organized and punctual
- Well-presented and professional
- A high school qualification or equivalent
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
Job Type: Full-time
Pay: RM1,500.00 - RM3,500.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Commission pay
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