Cantonese Speaker Customer Service Support - Kuala Lumpur
RM 4,000 - RM 5,000 / Per Mon
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- Act as main frontliner of customer support —responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.
- Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
- Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
- Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement
- Language Skills: Proficiency in speaking and writing Cantonese.
- Educational Background: Bachelor’s/College Degree in any field.
- Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.
- Communication Skills: Exceptional oral and written communication skills. Capable of interacting with clients at various levels across Asia.
- Customer Orientation: Passionate about service, maintaining a positive attitude even in challenging situations.
- Team Player: Adaptable to a fast-paced environment and open to change.
- Educational Background: Bachelor’s/College Degree in any field.
- 5 working days, 2 days off (9am - 6pm)
- Medical Insurance Coverage
- Annual Leave, Medical & Insurance
- EPF, Socso & EIS
- Good working environment
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