Epicareer Might not Working Properly
Learn More

Pre-Sales Specialist (Managed Services)

Salary undisclosed

Checking job availability...

Original
Simplified

Work Location: Subang Jaya
Employment Type: Contractual

Roles and Responsibilities

  • Managed Services Solutions: Design and propose tailored Managed Services solutions to clients, including detailed cost quotations and pricing.
  • Proposal and Documentation: Lead the preparation of RFPs, tender documents, proposal write-ups, compliance table and commercial pricing.
  • Partner Engagement & Deal Registration: Manage vendor and partner relationships, including deal registration, principal audits, and partner engagements.
  • Tender and Project Meetings: Actively participate in tender kick-off meetings, Technical Review Meeting (TRM), Cost Review Meeting (CRM), Commercial Approval (CA) and Quality Assurance (QA).
  • Project Handover: Facilitate seamless transition of projects from design to operations (Project-to-Post, P2P) and ensure smooth knowledge transfer.
  • Ongoing Project Support: Provide ongoing support for active projects, addressing additional service requests, escalations, and collaboration with operation teams to ensure service scope compliance and customer satisfaction.

Requirements

  • IT Service Management (ITSM)
  • IT Operations & Infrastructure Management
  • Service Desk and End User Computing (EUC)
  • IT Asset Life Cycle Management
  • Data Center Operations
  • Server/VM/Cloud/Storage/Network/Security Management
  • Incident, Service Request, Change, Problem, Availability, and Service Level Management (SLM)
  • Disaster Recovery and Business Continuity Planning
  • Ticketing Systems and Monitoring Tools
  • IT Infrastructure Library (ITIL)
  • Service Dashboards and Reporting
  • IT Outsourcing (Staff Augmentation, Rate Card, Managed Services)