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Operations Associate - Digital Asset Exchange

RM 2,500 - RM 3,500 / month

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Job Description:

As an Operations Associate for our digital asset exchange, your responsibilities will encompass a broad range of operational tasks aimed at maintaining compliance, efficiency, and customer service. Below is an overview of the key duties and qualifications for this role:

Key Responsibilities:

  • Monitor Daily Operations: Keep a vigilant eye on daily operational issues, promptly identifying and addressing any discrepancies or challenges. Liaise with internal teams and external partners to swiftly resolve issues and maintain uninterrupted exchange operations.
  • Policy Implementation: Stay abreast of the latest regulatory requirements and implement/update policies and Standard Operating Procedures (SOPs) accordingly. Ensure that our operational practices align with regulatory standards to mitigate key risks effectively.
  • Reconciliation and Settlement: Conduct reconciliation of fiat and digital assets, including trade matching, client deposits and withdrawals, and other settlement duties. Ensure accuracy and completeness in financial transactions and return calculations.
  • Customer Support and Onboarding: Collaborate with internal partners to provide customer support, facilitate client onboarding processes, and address operational inquiries or concerns from users.

Qualifications:

  • Diploma with 3 years of working experience, Bachelor's degree in Finance, Business Administration, or a related field.
  • Prior experience in operations or compliance within the financial services industry, preferably in digital asset exchanges or fintech.
  • Excellent communication skills with the ability to collaborate effectively across teams.
  • Analytical mindset with the capability to interpret data and generate actionable insights.
  • Detail-oriented approach with a commitment to accuracy and compliance.
  • Ability to thrive in a fast-pace and hectic environment, with a track record of effectively managing tasks and priorities simultaneously

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for professional growth and development within a rapidly evolving industry.

Join our team and be part of our digital asset exchange as we continue to redefine the future of finance.

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus