Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Specialist (L2) – SWAT #EEP47#

RM 4,500 - RM 4,500 / month
Checking job availability...
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Job Purpose

We are seeking a highly skilled and experienced Customer Service Specialist (L2) to join our team as a SWAT Agent. This role is pivotal in managing escalations, handling manager callbacks, and resolving high-priority cases efficiently and professionally. As a SWAT Agent, you will ensure exceptional customer experiences and swift resolutions while being a key point of contact for complex issues.

Job Responsibilities

  • Manage Escalations and Callbacks: Handle escalated customer queries, complaints, and manager callback requests promptly and effectively.
  • Independent Case Handling: Take ownership of assigned tasks and cases, working independently to achieve quick and satisfactory resolutions.
  • Decision-Making Expertise: Apply sound judgment and extensive customer service knowledge to make informed decisions and address complex issues.
  • Customer Communication: Interact with customers professionally and empathetically to address their needs, concerns, and inquiries.
  • Root Cause Analysis: Utilize strong problem-solving skills to identify root causes of customer issues and implement effective solutions.
  • Product and Policy Expertise: Stay updated on product information, company policies, and industry best practices to provide accurate and reliable support.
  • Collaborative Problem-Solving: Work closely with cross-functional teams to ensure seamless resolution of customer issues.
  • Process Improvement: Identify and recommend opportunities to enhance customer service processes and ensure continuous improvement.

Job Requirements

  • At least 3 years of experience in a Senior Customer Service role or equivalent, with a focus on handling escalations, callbacks, and high-priority cases.
  • Exposure to eCommerce or related industries is an added advantage.
  • Exceptional verbal and written communication skills in Business English, with the ability to convey information clearly and professionally.
  • Proven ability to analyze problems critically, make sound decisions, and resolve customer issues effectively and independently.
  • A strong commitment to delivering outstanding customer service and ensuring satisfaction at every interaction.
  • Flexible and capable of managing various customer scenarios and challenges in a fast-paced environment.
  • Excellent time management and prioritization skills to meet deadlines and handle multiple cases simultaneously.
  • Demonstrated ability to work effectively with team members and stakeholders across different departments to drive resolution
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