Customer Service Specialist
Key Responsibilities
· Deliver exceptional non-voice customer service, processing orders, transactions, and requests with accuracy and efficiency.
· Build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.
· Proactively identify potential customer issues and implement effective solutions to address them.
· Respond promptly and professionally to inquiries, exceeding customer expectations.
· Manage and resolve VIP concerns or complaints with empathy and a problem-solving mindset.
· Collect, analyze, and share customer feedback to drive service improvement.
· Collaborate closely with team members to ensure seamless service delivery and continuous improvement.
Qualifications
· A diploma/ bachelor's degree is preferred but not required; a customer-centric mindset is essential.
· Proven experience in customer service, preferably in handling VIP or high-value clients.
· Exceptional communication skills in written and spoken English & Mandarin.
· Strong problem-solving skills and the ability to manage challenging situations with composure.
· Tech-savvy and comfortable navigating various digital platforms and CRM systems.
· Outstanding multitasking and time-management abilities, with great attention to detail.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,800.00 per month
Schedule:
- Monday to Friday
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Required)
Work Location: In person