Customer Service Executive

Job Responsibilities:

• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Research accounts identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Prepare monthly and quarterly forecast invoice and purchase order report
• Prepare weekly report number (Purchase order & Invoicing) for team leader
• Support team by preparing quotation and follow up status of quotation.

Job Requirements:

• Proven inside sales experience
• Track record of over-achieving quota
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or any other Customer Relationship management (CRM) online system
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidate must possess at least Bachelor's Degree/Professional Degree in any field.
• Required language(s): Bahasa Malaysia, English
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably a Junior Executive specialized in Customer Service or equivalent

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Maternity leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 2 years (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Location:

• Shah Alam (Preferred)

Work Location: In person

Application Deadline: 01/20/2025
Expected Start Date: 02/10/2025