Senior Operations Analyst, HR Shared Services

The Senior Operations Analyst, HR Shared Services is responsible to manage end-to-end payroll processing for APAC countries including Malaysia and Taiwan.

Ensure the accurate and timely salary disbursement and compliance with local regulations and company policies.

Provide necessary reports and analysis to management as required.

This position works closely with Corporate HR and Local HR departments, employees and management.

The HR Shared Services Senior Operations Analyst collaborates with stakeholders to improve processes, implement changes to HR (Payroll) processes or programs to maximize efficiency.

This position will also support special projects within the EBSC HR organizations.

Other duties as assigned but not limited to above.

Delivering operational excellence of Payroll processing.

Identifying opportunity and delivering continuous process improvements as part of key player in EBSC HR team to support the further development of the Shared Services HR function.

Delivering to regional payroll solution requirements, time and attendance and statutory processing, to maintain compliance to legal, fiscal and regulatory requirement.

Support the execution of Global Process Ownership for processes as defined and assigned by our Corporate HR office.

Driving success through working with peers and team-mates across geographies on common ways of working, process improvements and initiatives.

Identification opportunity for process improvement through process efficiency and/or automation.

Partner cross functionally to address operational requirements and compliance.

Key team member in automation initiatives for the Function as assigned by Corporate Office.

Partner with and influence required business partners to drive process, systems and organizational changes successfully.

Continuously meet the target of delivery of a comprehensive set of performance metrics.

Investigate and resolve complex issues that arise regarding policies, processes and practices.

Deliver excellent customer service and operational excellence to regional HR customers, monitoring inquiries and internal customer satisfaction and providing escalated support as needed.

Ensure all service delivery in full compliance to all audits, certification, HR policy and Employee Handbooks as related to processes and services delivered in the EBSC HR.

8+ years of experience in payroll administration or payroll processing, ideally with experience in Malaysia or Taiwan payroll process.

Bachelor’s Degree in Human Resources, Finance or related field.

Proven track record of handling complex payroll tasks.

Good knowledge/experience of payroll and related statutory labor laws required for payroll related calculations.

Experience with payroll software (such as Workday, ADP or SAP system) will be the added advantages.

Attention to detail with ability to deliver quality output whilst working under pressure and tight timelines.

Strong problem-solving skills with the ability to manage complex payroll processes independently.

Preferably with MNC experience.

Payroll accounting, SOX and automation experience would be added advantages.

Fluency in Mandarin is essential to process Taiwan payroll.

Accuracy is crucial in payroll to ensure employees are paid correctly and on time.

Consistently meet and beat targets set.

Operates with personal ownership.

Mindset and proven track record for continuous innovation and continuous improvement through people, process and technology.

Holds self and others accountable for delivering high-quality results on time.

Dedicated to meeting the expectations and requirements of internal and external customers.

Utilization of internal customer information to understand customers' business issues and needs for improvements in services.

Establishes and maintains effective relationships with customers and gains their trust and respect.

Genuinely enjoys working with customers to build long-term partnerships.

Key to creating customer focus culture throughout their team/ department/ business unit.

Using in depth HR operations, process and technology knowledge to identify opportunities for positive change.

Able to drive change and help organizations supported to navigate change effected via transition of processes, process or automation changes.

Able to break down projects to clear deliverables and lead the projects to successful completion.

Demonstrate strong business partnership skills and ability to work cross teams to achieve desired business outcome.

Strong team player, able to communicate the shared vision of success with the team

Creates a sense of belonging in the team.

Key team member who encourages collective problem solving amongst team members.

Having experience in HR (Payroll) Operations including but not limited to Time and Attendance and Payroll administration.

We will treat people with respect and dignity in a collaborative environment that aligns the organization, achieves high performance, and rewards team success.

We will act honestly and consistently with all; accept responsibility to deliver results and commit to openly communicate.

We are committed to an environment in which people are encouraged to disseminate knowledge, take risks, openly share ideas, and turn them into business opportunities.

We will set high standards for performance and strive to be best in class through outstanding leadership at all levels.