Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Representative | Immediate Hiring

Salary undisclosed
Checking job availability...
Original
Simplified

Position: Customer Service Representative (Utility Project)

Location: Petaling Jaya, Selangor

Basic Salary: Up to RM 2,400.00

Benefits:

  • Reward & Recognition Allowance - Up to RM200 (Based on performance)

Job Types: 1-year contract (Renewable)

Working Days: 5 Days’ work with 2 days off (Rotational)

Working Hours: Rotational shift basis (9 hours per Shift)

  • 7.00 AM - 7.00 PM (Monday to Friday)
  • 7.00 AM - 5.00 PM (Weekend / PH)

Onboarding Date: 10th February 2025

JOB REQUIREMENTS:

  • At least a Diploma or equivalent qualification.
  • Minimum of 6 months of working experience in customer service or a call center position is required.
  • Experience in the utilities or telecommunications sector is an added advantage.
  • Fresh graduates with a passion for customer service are encouraged to apply.
  • Proficiency in Bahasa Malaysia and English is required; proficiency in additional languages is an advantage.
  • Proficient in MS Office and CRM software.
  • Good communication and interpersonal skills.
  • Strong problem-solving skills with a focus on finding solutions.
  • Skilled in handling high-volume calls professionally while ensuring a positive customer experience in every interaction.
  • Strong organizational skills with a focus on detail and efficiency.
  • Open to working flexible shifts, including weekends and public holidays, as required.

JOB DESCRIPTION:

  • Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions in the CRM system.
  • Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
  • Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
  • Address billing and metering issues, for enhancing service quality.
  • Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
  • Monitor and address customer inquiries and complaints to ensure prompt resolution.
  • Organize inquiries and rescheduling for smart meter installations across the country.
  • Deliver immediate and proactive measures to resolve issues efficiently when SLAs are not met.

Job Types: Full-time, Fresh graduate

Pay: RM2,400.00 - RM2,600.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • How old are you this year?
  • Are you able to onboard on 23/1/2025 (Thursday) ?

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person

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