Payment Associate - Operations, ShopeePay SG
Salary undisclosed
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Department
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur
Job Description:
- Manage daily and weekly payout activities for Shopee buyers and sellers by consolidating requests from internal teams and ensuring due diligence is completed prior to processing.
- Oversee scheduled payouts to internal Shopee entities by consolidating approved requests from stakeholders and ensuring compliance with due diligence standards.
- Serve as the subject matter expert (SME) for e-commerce payment processing, providing innovative and effective solutions for payment-related issues.
- Collaborate with Product and Technical teams to resolve issues, identify trends, and optimize payment and refund processes.
- Lead or contribute to regional and local initiatives focused on improving payment system processes.
- Monitor, analyze, and report key metrics to guide decisions and support the development of new payment initiatives.
- Provide rotational support during campaign days to ensure uninterrupted payment channel operations.
- Ensure adherence to payment industry regulations, data security standards, and company policies.
- Handle additional tasks as assigned by the business.
Requirements:
- 1–2 years of relevant work experience.
- Strong analytical skills with excellent attention to detail.
- Proven critical thinking and problem-solving abilities.
- Experience in a technology-driven organization.
- Advanced Excel proficiency; familiarity with SQL and Power Query is an advantage.
- Prior experience in payments is essential.
- Background in fintech, banking, or finance is highly desirable.
- Excellent communication and presentation skills (English preferred).
- Proactive, energetic, detail-oriented, and able to thrive in a fast-paced environment.
- Quick learner, resourceful, and self-motivated.
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |
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