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Payment Associate - Operations, ShopeePay SG

Salary undisclosed

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Department
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur
Job Description:
  • Manage daily and weekly payout activities for Shopee buyers and sellers by consolidating requests from internal teams and ensuring due diligence is completed prior to processing.
  • Oversee scheduled payouts to internal Shopee entities by consolidating approved requests from stakeholders and ensuring compliance with due diligence standards.
  • Serve as the subject matter expert (SME) for e-commerce payment processing, providing innovative and effective solutions for payment-related issues.
  • Collaborate with Product and Technical teams to resolve issues, identify trends, and optimize payment and refund processes.
  • Lead or contribute to regional and local initiatives focused on improving payment system processes.
  • Monitor, analyze, and report key metrics to guide decisions and support the development of new payment initiatives.
  • Provide rotational support during campaign days to ensure uninterrupted payment channel operations.
  • Ensure adherence to payment industry regulations, data security standards, and company policies.
  • Handle additional tasks as assigned by the business.
Requirements:
  • 1–2 years of relevant work experience.
  • Strong analytical skills with excellent attention to detail.
  • Proven critical thinking and problem-solving abilities.
  • Experience in a technology-driven organization.
  • Advanced Excel proficiency; familiarity with SQL and Power Query is an advantage.
  • Prior experience in payments is essential.
  • Background in fintech, banking, or finance is highly desirable.
  • Excellent communication and presentation skills (English preferred).
  • Proactive, energetic, detail-oriented, and able to thrive in a fast-paced environment.
  • Quick learner, resourceful, and self-motivated.