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Front Office Assistant / Receptionist
RM 1,800 - RM 1,800 / month
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Job Responsibilities :
Front Office Assistant are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area :
- Responsible for smooth check-in, check-out, posting all transactions and reporting.
- Maintain the positive appearance, proper grooming and keeps tidy.
- Pays full attention to guest’s demands, especially when dealing with handling any complaint.
- Provide assistance to the guests who have health problems by offering first aid kit or doctor’s service.
- Handle wake-up call requests.
- Prepare and organize handling of group check-in and check-out.
- Inform superiors and all service areas in case of sleep out, as well as the guest him / herself regarding the sleep out policy.
- Respond promptly, completely and cheerfully to all guest questions, problems, and requests.
- To ensure that you as a Receptionist at the hotel have a comprehensive knowledge of the city, and what is happening within the city at all times, and ensure that all guest inquiries are met with prompt, informative yet friendly solution.
- Inform the superior on all outstanding balances of the guests for further action (lock out).
- Ensure the guest understands and is informed properly regarding late check- out policy.
- Able to operate the switchboard in the operator room in case of replacement needed and daily rolling.
- Note in logbook all guest in house special requests for next day.
- Conduct any other duty assigned by supervisor or management.
Job Requirements :
- Have at least 1 year experience as hotel receptions or equivalent.
- min SPM/Dip in Hotel Management.
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail.
- FRESH GRADUATES FROM HOTEL MANAGEMENT ARE ENCOURAGE TO APPLY.
- Willing to work shift, night shift and public holiday.
- Will be based at Medini, Iskandar Puteri.
Job Type: Full-time
Pay: RM1,800.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus