Job Title: Credit Recovery Officer
Location: Jalan Metro Pudu 2, Fraser Business Park
Department: Hong Leong, Ambank, Ocbc, Aeon & Agro
Reports to: Collections Manager
Employment Type: Full-time
Salary Range: RM1,800 - RM10,000
Job Summary:
We are looking for a detail-oriented, professional, and results-driven Debt Collector to join our collections team at [Gala Track Sdn Bhd]. In this role, you will be responsible for contacting individuals and businesses to recover overdue payments and maintain positive relationships with customers while ensuring compliance with all regulatory requirements. The ideal candidate will have strong communication skills, a deep understanding of debt collection practices, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Contact Debtors: Initiate communication with individuals and businesses to collect overdue payments via phone.
- Negotiate Payment Plans: Work with debtors to establish mutually agreed-upon payment plans, ensuring that collections goals are met while maintaining professionalism.
- Maintain Records: Accurately record and update all debtor interactions in the system, tracking payments, arrangements, and follow-up actions.
- Resolve Disputes: Address and resolve payment disputes or concerns in a professional manner, providing clear information and solutions to the debtor.
- Compliance: Ensure all debt collection activities comply with federal, state, and company regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Collaboration: Work closely with the collections team and other departments to achieve overall business objectives and contribute to improving collection processes.
- Customer Service: Provide excellent customer service, maintaining a respectful and empathetic approach to debtors while achieving collections goals.
- Monitor Accounts: Review accounts regularly to identify overdue payments and take appropriate actions based on company policies.
Qualifications:
- Previous experience in debt collection, accounts receivable, or customer service is a plus.
- Knowledge of debt collection laws and regulations (e.g., FDCPA) is highly desirable.
- Strong communication and negotiation skills, both written and verbal.
- Ability to remain calm, professional, and empathetic when dealing with challenging situations.
- Goal-oriented with the ability to meet and exceed collection targets.
- Proficient with Microsoft Office Suite and experience with debt collection software or VOLARE systems.
- Strong attention to detail and organizational skills.
Why Join [Gala Track Sdn Bhd]?
At [Gala Track Sdn Bhd], we value integrity, professionalism, and teamwork. As a member of our collections team, you will have the opportunity to make a direct impact on the financial health of our company while building your career in a supportive and growth-oriented environment. We offer [mention benefits such as competitive salary, bonus, cash incentives, company trips, training programs, career advancement opportunities, etc.].
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM10,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
Work Location: In person
