Customer Service Executive

How this career will benefit you:

Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.

Training & Development: TechnoMech provides internal & external training to employees who would like to improve their communication & business writing skills.

Additional benefits - Performance incentives

Are you ready to make that career shift? Trust us, this role has been always on-demand and you will grow a great portfolio with us. This opportunity does not come often.

Click that ‘Apply Now,’ button and we will talk to you soon.

• Contract length: 24 months from 1st January 2024 and subject to yearly renewal .
• Application Deadline: Ongoing Process
• Expected Start Date: Immediate
• Nationality : Only Malaysian
• Salary: RM2,300 - RM2,400 per month
• Job Types: Full-time, Contract

As a Customer Service - Social Media Assistant, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The salary range of RM2,300 - RM2,400 is inclusive of basic salary and Other benefits.

If this sounds like something you may be a good fit for, Read ON!!

You will play an important role in :

• Identify and drive process improvements, to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
• Minimum Diploma in any discipline.
• Diploma holders with no experience are encouraged to apply.
• Diploma holders with 1 - 2 years of Call Centre experience preferred.
• Customer-centric / Strong customer service mindset
• Good team player with commitment and initiative with the willingness to step into a leadership role.
• Independent and resourceful, and able to work under pressure.
• Desire to help others with patience and empathy.
• Meticulous, well organized, and with the ability to analyze and solve problems.
• Able to multi-task and effectively manage time.
• Required skill (s): Communication skill, Customer Service, Microsoft Office.
• Good communication skills with written and verbal proficiency in English and Bahasa Malaysia.

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

  Schedule:

  • Fixed shift
  • Rotational shift

    Supplemental Pay:

    • Overtime pay
    • Performance bonus