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Customer Service - Banking Industry (English Speaker)

RM 3,000 - RM 3,800 / Per Mon

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Company Description

Language Talent Solutions Sdn Bhd is a global talent acquisition company based in WP. Kuala Lumpur. We believe in breaking down barriers to find the best talent for our clients. We focus on building globally competitive teams by bridging borders and prioritizing skills over passport limitations.

Role Description

  • Designation : Customer Service Representative - English Speaker (Banking Industry)
  • Working Days: Monday - Sunday; rotational 5 days a week
  • Working Hours : Rotational shift 24/7
  • Location : Kuala Lumpur, Malaysia
  • Salary Package : RM 3,000 - RM 3,800 (basic) + RM 200 (fixed allowance, post training) + night shift allowance

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Responsibility :

  • Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
  • Develop and apply thorough knowledge of practices and procedures to accomplish team goals
  • Assist immediate manager with team motivation and performance monitoring
  • Mentor associates to improve individual performance
  • Consistently achieve individual and team performance targets under little to no direct supervision
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Requirement :

  • Good communication skills in English
  • SPM holder : Credit in both Maths & English, minimum 2 years full time contact center working experience
  • Diploma holder : Fresh or full time working experience in contact center
  • Bachelor’s degree : No experience needed but preferred
  • Fresh graduates from bachelor's degree or diploma are strongly welcomed

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift

Application Question(s):

  • Are you able to start immediately?
  • Are you able to attend physical interview?

Education:

  • STM/STPM (Preferred)