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Client Success Manager (Tech)

RM 9,000 - RM 12,000 / month

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Join a forward-thinking team revolutionizing the landscape of financial software and private cloud solutions. Our mission is to harness cutting-edge technology to redefine connectivity and empower businesses globally. We believe in cultivating a culture of innovation, collaboration, and meaningful impact. If you’re passionate about being part of a purpose-driven organization that values growth over profit, we want to meet you.

Position Overview: As a Client Success Manager (Tech), you will play a pivotal role in building and nurturing strong client relationships while driving adoption of our transformative solutions. This is not just a sales role; it’s an opportunity to be a trusted advisor, connecting clients with ground breaking technologies that address their most pressing challenges. You’ll work closely with a team that thrives on pushing boundaries, ensuring clients not only succeed but excel.

Key Responsibilities:

· Client Relationship Management: Develop and maintain deep, trust-based relationships with clients, acting as their advocate and primary point of contact.

· Solution Strategy: Partner with clients to understand their business needs, pain points, and objectives, crafting tailored solutions that leverage our financial software and private cloud technologies.

· Onboarding and Training: Guide clients through the onboarding process, ensuring a seamless transition and equipping them with the knowledge and tools needed to maximize value.

· Collaborative Growth: Work cross-functionally with product, engineering, and marketing teams to communicate client feedback and influence roadmap decisions.

· Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure client success and identify opportunities for improvement or growth.

· Thought Leadership: Represent the company at industry events, contributing to discussions on technology, connectivity, and the future of finance.

What We’re Looking For:

· Passion-Driven Individuals: You’re inspired by the chance to make a meaningful impact and energized by the idea of advancing technology for connectivity.

· Empathetic Communicators: You listen deeply, understand diverse perspectives, and can clearly articulate complex ideas to varied audiences.

· Collaborative Problem Solvers: You excel at working in dynamic, team-oriented environments and embrace challenges with creativity.

· Adaptable Innovators: You thrive in a fast-paced setting, eager to learn and adapt as new opportunities and technologies emerge.

· Experience: A background in sales, customer success, or account management, ideally within tech, financial services, or cloud solutions.

· Education: Bachelor’s degree in Business, Marketing, Information Technology, or a related field. A Master’s degree is a plus.

What We Offer:

· The chance to be part of a mission-driven team shaping the future of financial software and connectivity.

· Access to cutting-edge tools and resources to fuel your professional growth.

· A supportive, inclusive culture that values innovation, curiosity, and collaboration.

· Opportunities to contribute to industry-shaping projects and thought leadership.

· Competitive benefits package (while we value passion over pay checks, we ensure our team members are well-supported).

Join Us: This is more than a job; it’s a calling. If you’re ready to channel your passion for technology and connectivity into creating lasting impact, we want to hear from you. Together, we can redefine what’s possible.

Job Type: Full-time

Pay: RM9,000.00 - RM12,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Vision insurance

Application Question(s):

  • Do you have any experience in selling Financial Software solutions?

Experience:

  • stock trading: 2 years (Preferred)
  • sales management: 5 years (Preferred)