F&B Manager (Ranau Sabah)

Full Time, onsite
Kuchingjobs
Ranau, Malaysia

RM 3,500 - RM 4,000 / Per Mon

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Working Days & Hours:-

Working Hours: 9 hours a day including 1 hour lunch
Work Days: 6 days a week

Qualifications:-

Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
Minimum 5 years work experience in Food and Beverage
Minimum 2 years work experience as Outlet / Restaurant Manager in a hotel/restaurant with good standards.

Job Scopes:-

Customer Service:

Understand and provide excellent customer service – goes above and beyond!
Ensure a welcoming and pleasant atmosphere for all guests and Kloud Krew
Handles all guest inquiries/complaints/feedback in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Operational:

Direct and supervise all aspects of restaurant operations, including but not limited to, dining area management, food preparation, service standards, and cleanliness.
Implement and enforce standard operating procedures (SOPs) to ensure efficiency and consistency in service delivery.
Monitor inventory levels and collaborate with kitchen & service team to ensure adequate supply of food, beverages, crockery, cleaning products, and uniforms.
Manage restaurant staff, including hiring, onboarding, training, scheduling, and performance evaluations.
Ensures that brand standards have been implemented.
Works closely with the Hotel Manager and the MVR team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures
Ensures the restaurant and cafe are well maintained and clean at all times with consistent positioning and setting of all chairs and tables. Keep the space aesthetic!
Can fully use and understand our Food and Beverage Computer Systems.
Manage cash handling process, ensuring validity of payments and safe keeping of the cash.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. Lead the team to also adhere to our SOP’s
Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage promotion and up sell alternatives.
Responsible to make sure all equipment are working properly, reporting if anything is malfunctioning and organizing repairs when required with management approval.
Checks incoming food products and ensures that all food is in accordance with order sheets and receiving records
Assists and monitor closely the requirements of food quality and order the food items at the right time
Be familiar with all coffee, tea, beer, wine and distilled spirits knowledge and be capable to provide excellent beverage service to guests.
Control food costs through the proper management of food and drink inventories on daily basis and payroll expenses for both full time employees and part time casuals.
Implement marketing and promotional strategies to attract guests and increase revenue
Coordinate special events, themed nights, and other activities to enhance the dining experience.
Ordering F&B and all other supplies and picking up orders from Kota Kinabalu
Stay updated on industry trends and best practices to maintain competitive standards.
Ensure that all legal and regulatory requirements are met whether related to the team or to industry standards.