Assistant Duty Officer
RM 2,000 - RM 2,500 / month
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- Maximisation of room’s sales and revenue for the Hotel. Check on all reservations for the day of arriving guests.
- Preparing registration cards and ensuring that they are complete and information accurate ahead of guest arrival. Ensure the customers receive a fast, efficient check-in and check-out.
- Ensure that all monies received for booking have been received and are allocated correctly on the booking system for all guests arriving.
- Process a thorough knowledge of credit and check cashing policies and procedures and here to them.
- Handle safe deposit boxes in accordance with the property’s procedures.
- Register guest and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary.
- Ensure all customers queries or request are handled in a polite, efficient manner.
- Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the Hotel.
- Ensure a high level of product knowledge of the Hotel and local area.
- Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments.
- Handle guest complaints and other related problems and report on the log book/handover book. Ensure proper telephone etiquette.
- Understand and use proper mail. Package and messenger handling procedures.
- Maintain the cleanliness and neatness of the front desk area. Utilize free time cleaning and tidying work areas.
- File room keys and carrying in key check. Updates room status and verify the status of out of order rooms.
- · Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards.
- · Co-ordinate with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly ensuring the guest stay is well organised and coordinated.
- · Follow all rules and regulations contained in the employees.
- · As a frontliners you must take care of your personal grooming, your uniform must be clean while on duty and always be punctual.
- · To perform any additional duties and responsibilities as when required by the management.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
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