Front Office Executive

Job Description:

• Greeting visitors, answering phone calls, and responding to inquiries promptly and professionally
• Handling check-ins and check-outs, resolving guest complaints or issues
• Providing information about hotel facilities, local attractions, and services
• Assist in managing room reservations, including processing bookings, cancellations, and modifications
• Routinely check the rooms condition for cleanliness and maintenance issues to be reported
• Assisting with billing inquiries and resolving any discrepancies in billing records
• Maintaining cleanliness and organization of the front office area
• Work closely with other departments to ensure efficient operations.
• Preparation of check in and check out lists.
• Identify patterns or recurring issues and brainstorm solution to improve processes.
• Perform data entry tasks, including updating customer records, processing orders, and maintaining accurate databases.
• Perform any ad-hoc responsibilities assigned by superiors.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Expected Start Date: 02/03/2025