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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Project Team Lead - ShopeeFood

Salary undisclosed
Checking job availability...
Original
Simplified
Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Lead and coach team members by providing clear direction, feedback, and support for continuous improvement.
  • Monitor and improve CS Ops team performance to meet key operational deliverables (e.g. contact rate, backlog, productivity, CSAT, FCR, etc.).
  • Identify gaps and inefficiencies in team performance, targets, or existing processes and procedures to enhance the quality of customer experience.
  • Lead initiatives to enhance chatbot functionality and effectiveness, improving automation capabilities to address customer queries more efficiently.
  • Analyze chatbot performance metrics and customer feedback to identify opportunities for improvement.
  • Lead the setup of new BPO operations to support business growth and ensure seamless service delivery.
  • Serve as a key point of contact for regional partners, providing updates on performance, key initiatives, and improvement plans.
  • Take ownership of understanding changes in the business environment (e.g., new product lines, SOP updates, regulatory requirements) and ensure the team is well-prepared to adapt.
Requirements:
  • Bachelor's degree in a relevant field.
  • Minimum of 5 years experience in Customer Service or BPO operation setting.
  • Proven experience leading continuous improvement initiatives and projects.
  • Experience with chatbot systems, automation tools, and managing chatbot performance.
  • Strong problem-solving, analytical, and process development skills.
  • Experience in setting up and managing BPO operations, including vendor management.
  • Ability to work under pressure, manage tight deadlines, and effectively prioritize tasks.
  • Excellent communication, stakeholder management, and interpersonal skills.
  • Proficient in Business English (both verbal and written).
  • Advanced proficiency in Microsoft/G-Suite applications (e.g., Microsoft Excel, Google Sheets).
  • Eye for detail and efficiency in completing tasks.
  • Ability to work independently with minimal guidance in a time-critical environment.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company
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