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Non Voice - Customer Service Executive

RM 3,000 - RM 3,400 / month

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Job Brief:

This is a Non-Voice Customer Services position. A Call Center Representative helps customers with their questions and addresses issues regarding products or services. They are responsible for customers' inquiries or concerns via email or live chat. They will be supporting local customers in Bahasa and English. Job will be located in Bandar Sunway.

Job Responsibilities:

  • Provide quality non -voice customer support (24/7) for our customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Keep records of customer interactions and transactions
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS

  • Must possess at least a SPM in any relevant field with at least 2 year working experience as Live Chat Customer Service.
  • Required language (s): English & Bahasa Malaysia,
  • Applicants should be Malaysians citizens
  • Excellent written communication skills in English
  • Ability to communicate results to management and in a fast paced environment.
  • Able to start work immediately.

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,400.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • What is your expected salary?
  • Are you currently employed? If yes, how long is your notice period?
  • Would you be able to join on 6th February?

Work Location: In person

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