Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service (Chinese and Cantonese Speaker) [Team Leader]

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Cheras, Malaysia
RM 4,500 - RM 4,900 / Per Mon
Checking job availability...
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1. Team Management:

· Supervise and support a team of customer service agents, including scheduling shifts, monitoring performance, and conducting regular team meetings.

· Provide guidance and feedback to team members to enhance their skills and performance.

· Handle escalated customer issues and complex inquiries, ensuring resolution in a timely and satisfactory manner.

2. Performance & Quality Monitoring:

· Track and analyse key performance indicators (KPIs) including agents’ attendance to assess team performance and identify areas for improvement.

· Conduct performance reviews and set development goals for team members.

· Ensure adherence to established SOPs and quality standards to maintain high levels of customer satisfaction.

· Review call recordings and other customer interactions to provide feedback and identify training needs.

3. Issue Resolution:

· Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

· Support team members in resolving complex issues and provide coaching on best practices.

4. Proactive Improvement:

· Proactively suggest improvement plans and strategies to management for enhancing team performance and service quality.

5. Ad-Hoc Responsibilities:

· Perform any other duties and responsibilities as assigned by management, related to the effective implementation, maintenance, and continual improvement of operation.

Qualifications

· Educational Background: Possess at least Diploma and above, in any field. SPM graduates may be considered if they have appropriate years of relevant working experience.

· Experience: Minimum of 2 years of working experience in a call center or BPO environment, with prior experience in a supervisory or team leader role.

· Skills:

o Strong leadership and team management skills.

o Excellent communication and interpersonal skills.

o Proficiency in customer service software and tools.

o Ability to analyse data and derive actionable insights.

o Problem-solving and conflict resolution skills.

o Ability to work in a fast-paced environment and adapt to changing priorities.

Position - Customer Service (Chinese and Cantonese Speaker) [Team Leader]

Location - Menara Sunway Visio, Cheras

Job Type - Permanent

Shift Time - 9am to 6pm

Shift Days - Monday to Sunday (5 day working+ 2days off)

RM4,900 Baisc + RM500 Position allowance + RM500 KPI allowance (After probation, based on performance)

  • Need someone to start on 3rd February.
  • Can speak fluent Mandarin & Cantonese.
  • Can read and write Traditional mandarin
  • At least 1 year experience in supervisory/team leader role in BPO environment
  • 5 days working
  • Rest & relax area.
  • KPI Bonus
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