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Application Support Engineer

RM 3,000 - RM 3,500 / Per Mon

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  • Provide technical support on card management system, developing resolutions for customer issues based on product and industry knowledge.
  • Provide first level application support to users and escalate to vendor as required.
  • Work closely with vendor to secure technical fixes and compliance or resolve issues.
  • Specify and manage enhancements/fixes to be implemented under change control.
  • Perform batch processing on need basis and troubleshooting of application issues in production environment.
  • Adopt existing support processes and ensure that production systems run smoothly and remain operational 24/7.
  • Responsible for incident management, problem management and problem resolution.
  • Ensure compliance of statutory requirements and card scheme mandates are met.
  • Ensure that relevant procedures and processes are documented.

Job Requirement

  • Candidate must possess diploma or bachelor degree in Computer Science, Software Engineering, Information Technology or equivalent.
  • 1-2 years of working experience in the related field is required for this position.
  • Fresh graduates are encouraged to apply.
  • Unix, Oracle SQL skills will added as advantage.
  • Excellent verbal and written communication skills.
  • Attention to details, ability to prioritize and multi-task.
  • Required language(s): Bahasa Malaysia, English

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Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • How long is your notice period?
  • How much is your expected salary?

Education:

  • Bachelor's (Preferred)

Language:

  • Bahasa Malaysia (Preferred)
  • English (Preferred)