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Team Leader Customer Service (Mandarin & Cantonese Speaker)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Cheras, Malaysia
RM 4,000 - RM 4,900 / Per Mon

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Position Overview

As a Customer Service Team Lead, you will be responsible for guiding and motivating a team of customer service agents to achieve operational excellence and meet performance targets. You will foster a positive team environment, encouraging collaboration and open communication among team members. Your role will involve providing hands-on support, coaching, and feedback to enhance team performance while ensuring adherence to standard operating procedures. By actively participating in daily operations, you will help create a culture of accountability and continuous improvement, ensuring exceptional service delivery to our clients.

For more details, Contact us on below details: -Email: [email protected]: +6010-9638689

Position Title: Team Leader – Mandarin speaker

Working Location: Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

Industry: Airline

Job Type: Permanent

Shift Time: 9am to 6pm (MYT)

Shift Days: Monday to Sunday (5 day working+ 2days off)

Salary: Upto RM4,900 Baisc + RM 500 Position allowance + RM500 KPI allowance (After probation, based on performance)

Educational Background: Possess at least Diploma and above, in any field. SPM graduates may be considered if they have appropriate years of relevant working experience.

Requirement:

  • Need someone to start on 3rd February.
  • Can speak fluent Mandarin & Cantonese.
  • Can read and write Traditional mandarin
  • At least 1 year experience in supervisory/team leader role in BPO environment

    For more details, Contact us on below details: -Email: [email protected]: +6010-9638689

  • Normal working hours (9am - 6pm)
  • Permanent job
  • Allowance
  • KPI