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Customer Service Representative January Intake 2025 Cyberjaya

Salary undisclosed

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  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements:

  • Willing to work on rotational shift and under pressure
  • Good command of Bahasa Malaysia and English language
  • Hardworking and willing to learn

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • How long is your notice period?

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)