Order Processing Coordinator (Japanese speaker)
RM 3,000 - RM 5,000 / Per Mon
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Client: MNC company in shipment management
Industry: Logistic
Remunerations: Basic + Language allowance + flexible allowance
Working arrangement:Hybrid
Purpose
- To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
- To ensure all enquiries within the mailbox are attended too within the agreed SLA
- To provide administrative support to the GCS and LCS (local customer service) team.
- May receive assignments from senior support personnel as required.
Main responsibilities and tasks
- Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
- Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
- •Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
- Alert LCS that if the order value exceeds the existing authorised credit limit and policies
- Actively use system for understanding on customer specific information and requirements
- For each quote / order processed, ensure specific customer requirements are addressed
- Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
- Highlight improvements and process learnings to the team leads/ manager
- Participate and contribute in team discussion and training
- Performing miscellaneous job-related duties as assigned
- Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
- Accept assigned rostered overtime work, if required
- Comply the standard process and protocol
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your expected salary?
- Do you have JLPT cert? In which level?
Language:
- Japanese (Required)
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