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Order Processing Coordinator (Japanese speaker)

RM 3,000 - RM 5,000 / Per Mon

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Client: MNC company in shipment management
Industry: Logistic
Remunerations: Basic + Language allowance + flexible allowance
Working arrangement:Hybrid

Purpose

  • To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
  • To ensure all enquiries within the mailbox are attended too within the agreed SLA
  • To provide administrative support to the GCS and LCS (local customer service) team.
  • May receive assignments from senior support personnel as required.

Main responsibilities and tasks

  • Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
  • Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
  • •Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
  • Alert LCS that if the order value exceeds the existing authorised credit limit and policies
  • Actively use system for understanding on customer specific information and requirements
  • For each quote / order processed, ensure specific customer requirements are addressed
  • Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
  • Highlight improvements and process learnings to the team leads/ manager
  • Participate and contribute in team discussion and training
  • Performing miscellaneous job-related duties as assigned
  • Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
  • Accept assigned rostered overtime work, if required
  • Comply the standard process and protocol

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your expected salary?
  • Do you have JLPT cert? In which level?

Language:

  • Japanese (Required)