Specialist, Business Services (Source-to-pay)

Job Summary

Support spends management software product, working with complete end-to-end source-to-pay process.

This includes the upstream Source-to-Contract (Sourcing and Contract management), downstream Procure-to-Pay processes (Procurement and Invoicing) as well as Vendor Management (Supplier performance and risk management and Vendor master data update)

General Responsibilities

• Support and deliver project together with external implementation partner by driving requirements and taking lead in knowledge transfer for team and themselves.

• Support functional manager and team in managing day-to-day operating expenditure against operating and project and operations budget to ensure efficient usage of recourses.

• Research and analyze spend management processes against DKSH non-trade processes and define user requirements.

• Support incident, service requests raised for spend management platform post implementation in the areas of supplier relationship management, Supply Chain, Procurement and Finance within Source to Pay processes.

• Accountable in providing sound and well documented requirements within the project scope related to non-trade procurement processes.

• Accountable to drive and complete mandatory project requirements such as use cases, change requests, functional specifications, development and testing for both project and subsequent operations.

• Administration & maintenance of solution, user management, access rights/authorization management, adjust/update master data configuration / enhancements, create and adjust validation workflow, define approvers, escalations paths.

• Design mode - new forms and fields, update/changes on existing field properties, etc Template management (supplier, RFx, contracts, supplier performance, etc), configuration of notification, reminders, alerts and logs and SQL based custom reports development.

• Configure integration and callback with 3rd party (e.g., 3rd party vendor integration) and internal systems integration.

• Utilize configuration tables and system parameters to customize purchasing, sourcing, and contracting process.

• Create advanced queries for integration including generation of XML and SOAP

• Import (ETLs), export and automate simple business processes.

• Provide periodic and timely status progress update of project and operations status.

• Able to work with senior stakeholders and within expectations.

• Ensure highest Governance & Practices standards in solution development and operations.

• Work closely with team members and vendor partner (if applicable) to drive and complete project and operations deliverables.

• Manage issues, risks and expectation and ensure they are escalated or addressed on a timely manner.

Functional Skills and Knowledge

• Solid Experience in SQL, familiar with SQL Profiler, read SPP (Stored procedures), views, functions, and jobs scheduler.

• Demonstrate good knowledge in ETL functionality (flat file import, transformation, and loading). REST based and secure web services, JSON and XML data support.

• Query functionality (flat file output, scheduling, multiple formats), EAI engine to manage complex sequential integration actions.

• Knowledge of Messaging, Integration Protocols, SSO, API Console to expose web services to pull and push data.

• Experience in configuring Workflows, Alerts, Callbacks and SQL based reports.

• Good to have C#, VB.NET, or JAVA software development experience.

• Functional knowledge in the areas of Supplier Relationship Management, Supply Chain, Procurement and Finance within the Source to Pay processes.

• Fluent in both written and spoken English.

Education

Bachelor’s degree in computer engineering, Computer Science, Information Technology, Business Computer, or equivalent

Work Experience

Minimum 3 years experience in a similar role