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Customer Service Associate | Feb Intake

  • Full Time, onsite
  • TalReso Consultancy And Advisory Sdn Bhd
  • Subang Jaya, Malaysia
RM 3,500 - RM 3,700 / Per Mon

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CLIENT: International BPO Industry

ROLE: Customer Experience Associate

PROJECT: Supporting Australia and New Zealand

INTAKE DATE: February 2025

LOCATION: Skypark@One City, Subang Jaya

JOB SCOPE:

  • Provide support for a Premium Automotive Brand
  • Attend to customer’s general inquiries, complaints, reviews and feedback through calls, live chats and emails
  • Respond to customer queries in a timely and accurate manner
  • Update our internal database with feedback and information regarding discussions with customers
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and share it with your teammates/team leaders

REQUIREMENTS:

  • Candidate must possess at least Diploma and above
  • SPM candidates with at least 1 year experience in a call centre environment
  • Minimum 1 – 2 years’ experience as CS in BPO
  • Required language: Proficient in English (both written and spoken)
  • Previous experience supporting Australian and New Zealand market will be an added advantage
  • Basic knowledge on cars will be advantageous

Other benefits – KPI Bonus, Fixed Bonus, Medical Insurance, Dental / Optical claim, Night shift allowance (will be disclosed during interview)

WORKING HOURS:

  • Rotational shifts, (Monday – Sunday)
  • 9 hours working a day (inclusive of 1 hour break)
  • 5 working days a week with 2 days off (depending on scheduled shifts)

Work Arrangement : Work in the office

JOB TYPE: Permanent

AGE REQUIREMENT: Below 35 Years Old

Assessment will be sent once the candidate passes interview.

Job Type: Full-time

Pay: RM3,500.00 - RM3,700.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Customer Care Specialist: 1 year (Required)

Language:

  • English (Required)

Work Location: In person