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Technical Customer Service Specialist (Chat/Email/Call) | Fully midnight shift

RM 3,500 - RM 4,500 / Per Mon

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Position : Technical Customer Service Specialist

Project Name : Hawkeye (North American Market)

Salary : RM3,000 - RM4,500

Work location : Menara Kembar Bank Rakyat, KL Sentral

Working days : Mon - Sun ; 10pm - 7.30am & 1.30am - 11am (2 days off)

KPI allowance : RM500 maximum

Shift allowance : RM45 per day (due to permanent night shift)

Training: 24th February 2025

Job summary :

- Handle customer inquiries via phone call and email about tech/non-tech issues/related products for NA customers

- Inquiries include refunds, cancellations, delay requests, complaints

- Manages feedback/complaints and liaise with back end support to resolve members’ issues

- Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you able to work 24/7 rotational shift
  • What is your expected salary
  • How would you rate your English proficiency, A1, A2, B1, B2, C1, C2
  • Are you available to commence on 24th February 2025

Education:

  • STM/STPM (Required)

Experience:

  • Technical Support: 1 year (Required)
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