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VOICE Customer Service drone project

RM 3,500 - RM 4,500 / Per Mon

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Position : Online Support (Voice) - Project Hawkeye

Project Name : Hawkeye

Intake : 10th February 2025 (Training)

Market: North America and EU region

Shift timing: 1:30AM, 2:30PM, 5PM, 10PM, 11PM

Salary : RM3,000 - RM4,500

Work location : Menara Kembar Bank Rakyat, KL Sentral

Working days : 24/7 rotational shift (5 working days, 2 days off)

KPI allowance : RM500 maximum

Shift allowance : Between RM10 to RM35

Job summary :

- Handle customer inquiries via inbound & outbound calls about tech issues/related products

- Inquiries include refunds, cancellations, delay requests, complaints and could also include cross-selling

- Manages feedback/complaints and liaise with back end support to resolve members’ issues

- Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How do you rate your English proficiency A1, A2, B1, B2, C1, C2. Explain your reason
  • Can you work in 24/7 rotational shift arrangement
  • How much is your expected salary
  • Can you commence on 10th February 2025

Education:

  • STM/STPM (Required)

Experience:

  • Customer Service: 2 years (Required)
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