[Day Shift] Cantonese Speaking Customer Support Specialist for Digital Photographic @ PJ
Requirements:
- Required at least a qualification of SPM or above
- Proficient in Mandarin, Cantonese and English is a must
- Have no issue to be based in office located at Ara Damansara, Petaling Jaya
- Able to join on the following date: 19 February 2025
- Willing to work on 4.5/5 days with rotational off day basis (including weekend & Public Holiday)
- Able to commit working on 9 hours shift basis between 7.30am to 6pm (Mon - Fri) and 9am to 1pm (Sat).
- Able to multitask on a regular basis
- Able to handle customer’s and solve their enquiries in a professional manner.
Responsibilities
· Able to handle inbound and outbound calls in a timely manner
· Listen and solve customer’s enquiries or complaints in a professional manner
· Perform any administrative tasks requires by supervisor
· Able to transfer incoming calls relating to the relevant department correctly
· Ensure all SLA are being met appropriately
· Ensure the end-to-end experience for all customers at a high level of customer satisfaction.
Benefits
· Salary: RM 4000 Basic + up to RM 200 KPI allowance
· EPF + SOCSO, 12 days Annual Leaves and 14 days Medical Leaves
· 1 month paid training
· Free Shuttle Van Service to and from LRT station
· Located nearby to LRT Station Ara Damansara (5 to 10 minutes walking distance)
Job Type: Full-time
Pay: RM4,000.00 - RM4,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Language:
- Mandarin (Preferred)
- Cantonese (Preferred)
- English (Preferred)
Work Location: In person
Expected Start Date: 02/19/2025