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Customer Service Officer/Executive

RM 2,200 - RM 3,800 / Per Mon

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Job description

· Utilize organizational ability to process job orders promptly, aligning with customer’s requirements;

· Contribute to the smooth flow of operations, ensuring the highest standards of service delivery;

· Take charge of achieving timely invoicing and billing, playing a vital role in the financial stability and growth of our company;

· Elevate customer satisfaction by maintaining exceptional standards and fostering strong relationships;

· Contribute to the sustainability and growth of our business by ensuring customers receive outstanding service and support without any shipping failures;

· Assist business development team to define strategy for company Implement the plan which in line with the company’s strategies;

· Provide immediate attention to customer’s issues and follow-up with solutions;

· Ensure all task specific responsibilities and accountabilities contained within procedures and work instructions are fully applied;

· Understand or study the production and shipping pattern/flow of every existing customer and upgrade current service facility provided to them.

· Must have knowledge on K1,K2,K3,K8 & K9.

· Knowledge on LMW, logistics and transportation management.

Competency Requirements (Education, Training and Experience):

1.Possess at least a Higher Secondary/STPM/”A” Level/Pre-U, Professional Certificate, Diploma Advance/Higher/Graduate Diploma

2.At least 2 Years (s) of working experience in the related field is required for this position. Preferably Non-Executive

3.Able to work independently, self-motivated and a team player, have a good interpersonal skill and strong communication skill.

4.Have good organizational skill , a proactive mindset, detailed oriented and ability to multitask and prioritize work with high sense or urgency.

5. Able to start immediately.

6. Work location : Pasir Gudang

Job Type: Full-time

Pay: RM2,200.00 - RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay