Customer Service Assistant

Job Description :

• Warmly welcoming and directing visitors professionally.
• Answering, screening, and forwarding phone calls, and taking messages as needed.
• Assisting customers with inquiries and providing information about products, services, or the organization.
• Handling routine clerical tasks such as filing, scheduling appointments, and managing correspondence.
• Accurately entering data and maintaining records in computer systems.
• Promptly addressing and resolving customer complaints and issues.
• Collaborating with other departments to ensure smooth operations and customer satisfaction.
• Managing office supplies and placing orders as necessary.
• Keeping the front desk area clean and presentable.
• Preparing and submitting reports on front desk activities.
• Any other tasks will be assigned by the superior from time to time.

Job Requirement :

• Candidate must possess at least a SPM/STPM.
• Required skill, MS Excel
• Preferably candidate who has experience at least one year in Customer Service, Reception, or administrative roles.
• Excellent verbal and written communication skills.
• Ability to handle and resolve customer complaints and issues effectively.
• Maintaining a professional appearance and demeanour.
• Able to work shift morning & afternoon.
• Working Location : Sri Damansara Barat.

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Rotational shift

Application Question(s):

• What is your expected salary?
• How much notice do you have to serve?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Location:

• Kepong (Preferred)